Terms and Conditions

The terms and conditions were last updated on July 22, 2026

1. Introduction

These Terms and Conditions apply to this website and to transactions involving our products and services. You may be bound by additional agreements relating to your relationship with us or to any product or service you receive from us. If any provision of the additional agreements conflicts with any provision of these Terms, the provisions of the additional agreements will govern and take precedence.

2. Restriction

By registering, logging in, or otherwise using this website, you agree to be bound by these Terms and Conditions set forth below. Your use of this website implies that you have read and accepted these terms and conditions. In certain cases, we may also ask you to provide your explicit consent.

3. Electronic Communication

By using this website or communicating with us via , you agree and acknowledge that we may communicate with you electronically on our website or by sending you an email, and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement, including but not limited to the requirement that such communications be in writing.

4. Intellectual Property

We or our licensors own and control all copyrights and other intellectual property rights in the website and the data, information, and other resources displayed or accessible on the website.

4.1 All rights reserved

Unless otherwise specified by the content itself, the user is not granted a license or any other rights under copyright, trademarks, patents, or other intellectual property rights. This means that you may not use, copy, reproduce, perform, display, distribute, incorporate into any electronic medium, alter, decompile, transfer, download, transmit, monetize, sell, or market any resource on this website in any form without our prior written permission, except and only to the extent otherwise provided by mandatory legal regulations (such as the right to quote).

5. Newsletter

Notwithstanding the above, you may forward our newsletter electronically to other people who might be interested in visiting our website.

6. Third-Party Property

Our website may include hyperlinks or other references to third-party websites. We do not control or review the content of third-party websites linked to this website. The products or services offered by other websites are subject to the applicable Terms and Conditions of those third parties. The opinions expressed or the material appearing on these websites are not necessarily shared or endorsed by us.

We are not responsible for the privacy practices or content of these sites. You assume all risks associated with the use of these websites and any linked third-party services. We will not accept any liability for any loss or damage of any kind, however caused, arising from your disclosure of personal information to third parties.

7. Responsible Use

By visiting our website, you agree to use it only for its intended purposes and as permitted by these Terms, any additional agreements with us, and applicable laws and regulations, as well as generally accepted online practices and industry guidelines. You may not use our website or services to use, post, or distribute any material that consists of (or is linked to) malicious computer software; use data collected from our website for any direct marketing activities; or conduct any systematic or automated data collection activities on or in connection with our website.

It is strictly prohibited to engage in any activity that causes, or may cause, damage to the website or that interferes with the website's performance, availability, or accessibility.

8. Registration

You can register for an account on our website. During this process, you may be asked to choose a password. You are responsible for maintaining the confidentiality of your passwords and account information, and you agree not to share your passwords, account information, or secure access to our website or services with others. You must not allow any other person to use your account to access the website, as you are responsible for all activities that occur through the use of your passwords or account. You must notify us immediately if you become aware of any disclosure of your password.

After your account is closed, you will not attempt to register a new account without our permission.

9. Refund and Return Policy

9.1 Right of Withdrawal

You have the right to cancel this contract within 14 days without giving any reason.

The withdrawal period will expire 14 days after the day on which you, or a third party other than the carrier designated by you, takes physical possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an unequivocal statement. To this end, you may use the withdrawal function provided. You are, however, free to express your intention to withdraw from the contract by making an unequivocal statement in any other appropriate manner.

If you use this option, we will promptly provide you with an acknowledgment of receipt of such withdrawal on a durable medium (for example, via ).

To meet the withdrawal deadline, it is sufficient for you to send your notice of withdrawal before the withdrawal period expires.

9.2 Effects of Withdrawal

If you withdraw from this contract, we will refund all payments received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method we offer), without undue delay and in any case no later than 14 days from the day we are informed of your decision to withdraw from this contract. We will make this refund using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any costs as a result of this refund.

We will pick up the merchandise.

You will be responsible for the direct cost of returning the merchandise.

You are liable only for any decrease in the value of the goods resulting from handling other than that necessary to determine the nature, characteristics, and functioning of the goods.

Please note that there are certain legal exceptions to the right of withdrawal, and some items therefore cannot be returned or exchanged. We will let you know if this applies to your specific case.

10. Presentation of Ideas

Do not submit any ideas, inventions, creative works, or other information that may be considered your intellectual property that you wish to present to us, unless we have first signed an intellectual property agreement or a nondisclosure agreement. If you disclose such material to us without such a written agreement, you grant us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, store, adapt, publish, translate, and distribute your content in any existing or future media.

11. Termination of Use

We may, at our sole discretion, modify or suspend access—temporarily or permanently—to the website or any service on it at any time. You agree that we will not be liable to you or any third party for any modification, suspension, or termination of your access to or use of the website or any content you may have shared on the website. You will not be entitled to any compensation or other payment, even if certain features, settings, and/or any Content that you have contributed or relied upon is permanently lost. You may not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

12. Warranties and Liability

Nothing in this section shall limit or exclude any implied warranty required by law that it would be unlawful to limit or exclude. This website and all content on the website are provided on an “as is” and “as available” basis and may contain inaccuracies or typographical errors. We expressly disclaim all warranties of any kind, whether express or implied, regarding the availability, accuracy, or completeness of the Content. We do not warrant that:

• whether this website or our products or services meet your needs;
• this website will be available without interruption, in a timely manner, securely, or without errors;
• The quality of any product or service you purchase or obtain through this website will meet your expectations.

Nothing on this website constitutes or is intended to constitute legal, financial, or medical advice of any kind. If you need advice, you should consult an appropriate professional.

The following provisions of this section shall apply to the fullest extent permitted by applicable law and shall not limit or exclude our liability in connection with any matter for which it would be unlawful or illegal for us to limit or exclude our liability. Under no circumstances will we be liable for any direct or indirect damages (including damages for loss of profits or revenue, loss or corruption of data, software, or databases, or loss of or damage to property or data) incurred by you or any third party arising from your access to or use of our website.

Unless otherwise expressly stated in any additional agreement, our maximum liability to you for all damages arising out of or in connection with the website or any products and services marketed or sold through the website—regardless of the legal theory on which liability is based (whether in contract, equity, negligence, willful misconduct, tort, or otherwise) shall be limited to the total price you paid us to purchase such products or services or to use the website. This limit shall apply in the aggregate to all of your claims, actions, and causes of action of every kind and nature.

13. Privacy

To access our website and/or our services, you may be asked to provide certain information about yourself as part of the registration process. You agree that any information you provide will always be accurate, correct, and up-to-date.

We take your personal information seriously and are committed to protecting your privacy. We will not use your email address to send you unsolicited emails. Any emails we send you will be solely in connection with the provision of agreed-upon products or services.

We have developed a policy to address any privacy concerns you may have. For more information, please see our Privacy Statement and our Cookie Policy.

14. Accessibility

We are committed to making the content we provide accessible to individuals with disabilities. If you have a disability and are unable to access any part of our website due to your disability, please notify us by including a detailed description of the issue you encountered. If the issue is easily identifiable and resolvable using industry-standard IT tools and techniques, we will resolve it promptly.

15. Export Restrictions / Legal Compliance

Access to the website from territories or countries where the Content or the purchase of products or Services sold on the website is illegal is prohibited. You may not use this website in violation of Italy’s export laws and regulations.

16. Assignment

You may not assign, transfer, or subcontract any of your rights and/or obligations under these Terms and Conditions, in whole or in part, to any third party without our prior written consent. Any purported assignment in violation of this Section shall be null and void.

17. Violations of These Terms and Conditions

Without prejudice to our other rights under these Terms and Conditions, if you violate these Terms and Conditions in any way, we may take such actions as we deem appropriate to address the violation, including temporarily or permanently suspending your access to the website, contacting your Internet service provider to request that it block your access to the website, and/or taking legal action against you.

18. Compensation

You agree to indemnify, defend, and hold us harmless from and against any claims, liabilities, damages, losses, and expenses arising out of or in connection with your breach of these terms and conditions and applicable laws, including intellectual property rights and privacy rights. You will promptly reimburse us for any damages, losses, costs, and expenses related to or arising from such claims.

19. Waiver

Failure to enforce any provision set forth in these Terms and Conditions or in any Agreement, or failure to exercise any right to terminate, shall not be construed as a waiver of such provisions and shall not affect the validity of these Terms and Conditions or any Agreement or any part thereof, or the subsequent right to enforce any and all provisions.

20. Language

These Terms and Conditions shall be interpreted and understood exclusively in Italian. All notices and correspondence shall be written exclusively in that language.

21. Entire Agreement

These Terms and Conditions, together with our privacy statement and cookie policy, constitute the entire agreement between you and CANTINA URBANA regarding your use of this website.

22. Updates to These Terms and Conditions

We may update these Terms and Conditions from time to time. The date indicated at the beginning of these Terms and Conditions is the most recent revision date. We will provide you with written notice of any changes or updates, and the revised Terms and Conditions will become effective on the date we provide you with such notice. Your continued use of this website following the publication of changes or updates will be deemed to constitute your acceptance of these Terms and Conditions and your agreement to be bound by them. To request a previous version of these Terms and Conditions, please contact us.

23. Choice of Law and Jurisdiction

These Terms and Conditions are governed by the laws of Italy. Any dispute arising out of or relating to these Terms and Conditions shall be subject to the jurisdiction of the courts of Italy. If any part or provision of these Terms and Conditions is held by a court or other authority to be invalid and/or unenforceable under applicable law, such part or provision shall be modified, deleted, and/or enforced to the maximum extent permitted so as to give effect to the intent of these Terms and Conditions. The remaining provisions shall remain unaffected.

24. Contact Information

This website is owned and operated by CANTINA URBANA .

You can contact us regarding these Terms and Conditions by writing to us or sending an email to the following address: info@cantinaurbana.itVIA
VIA ASCANIO SFORZA - 20141 - MILANO MI)

25. Download

You can also download our Terms and Conditions as a PDF.